FREQUENTLY ASKED QUESTIONS (FAQs)
Signing Up for Sessions
1. Why must I withdraw from my current Learning Journey (LJ) to sign up for another one, even though the sessions do not clash?
To maximise participation opportunities, participants are limited to attending one Learning Journey (LJ). You will automatically be withdrawn from one LJ when you sign up for another.
This applies to Open Classroom (In-person) as well.
2. I have signed up for a Learning Journey/Open Classroom. Who should I contact for more information?
The Point of Contact (POC) will email you the administrative details at least three working days before the session. For any other queries, please contact the POC listed on the session page.
3. I am on the waiting list for an upcoming session. How will I be notified if a place becomes available?
The waitlist is activated immediately when a participant withdraws from the session. The first person on the waitlist will have 24 hours to respond to the offer. If they do not respond within this timeframe, the place will be offered to the next person in the queue.
4. Are there any pre-reading materials I should review before my session?
Presenters will email participants any necessary materials before the session.
5. Why can't I chat with someone after sending them a connection request?
The chat function becomes available only after both users have accepted the connection request.
6. I have other questions.
For any further enquiries, please email us at info@tcef2025.sg. We will respond to your email within two working days.